Creatio bookings hit 255% of prior-year level as enterprise AI demand rises

Creatio said first-quarter FY27 bookings reached 255% of the prior-year level, driven by enterprise adoption of agentic AI, a shift away from legacy software and demand for its unlimited platform. The Boston-based company says the momentum reflects a broader enterprise replacement cycle as customers scale AI-native workflows.

Why it matters: - Creatio’s results point to rising enterprise demand for AI-native CRM and workflow tools. - The company says the shift is accelerating as large organizations replace legacy systems instead of layering AI on top of them. - Stronger bookings and larger enterprise customers suggest more companies are willing to standardize customer workflows on AI platforms.

What happened: - Creatio said first-quarter FY27 bookings reached 255% of the prior-year level. - The company announced the results on Aug. 4, 2026. - Creatio is based in Boston and serves thousands of organizations in more than 100 countries. - The company said the number of customers with $1 million or more in annual recurring revenue has doubled over the past year. - Creatio said it works with brands including Nasdaq, MetLife, Colgate Palmolive, AMD, Howdens and the City of Boston.

The details: - Creatio said three factors drove the quarter: enterprise adoption of agentic AI, willingness to replace legacy stacks and uptake of its Unlimited offering. - Customers are deploying AI agents across sales, marketing, service and operational workflows. - The Unlimited plan includes unlimited users, agents, workflows, applications and API calls on a single platform. - Creatio said the plan removes structural and commercial barriers that have limited enterprise automation. - The company’s platform is designed to let people and AI agents work together with no limits on users, agents or scale. - Creatio said its 10x release includes an enhanced AI Studio for managing the lifecycle of AI agents. - The release also includes AI Twin, an end-user designer for building and deploying agents. - Creatio added new CRM capabilities, including sales engagement, revenue intelligence, ready-to-use CRM agents, native AI web and video chat, real-time customer service agent experience and autonomous industry agents. - Creatio said it automates tens of millions of workflows daily. - The company said it will increase investment in its AI Strategy and Deployment practice with its channel ecosystem. - Creatio also plans to expand engineering and go-to-market teams.

Between the lines: - The results suggest AI-native vendors are gaining ground as enterprises revisit long-running CRM and workflow contracts. - Creatio is framing the market as a broader replacement cycle, not just an AI add-on upgrade. - The company’s unlimited pricing and usage model appears aimed at removing adoption friction for large buyers. - The focus on ecosystem partners indicates Creatio wants channel-led deployment to scale faster across geographies. - CEO Katherine Kostereva said organizations are replacing legacy systems with AI-native platforms and that Creatio wants to help customers unlock value faster.

What's next: - Creatio plans to keep investing in platform innovation, AI deployment support and staffing. - The company expects its expanded AI Strategy and Deployment practice to support more customers across regions. - Creatio is positioning the 10x release and its Unlimited offering as key drivers of future growth. - The company said customers can learn more at Creatio’s website.

The bottom line: - Creatio is betting that enterprise AI adoption will keep translating into bookings as customers move away from legacy software and toward unrestricted AI-native automation.